Solving The Philippines' Talent and Leadership Shortage

The booming Philippines IT-BPO industry is plagued by high rates of employee attrition, often leading companies to promote employees due to lack of choice rather than because they are either suitable or fully ready for the role. Whilst companies have been experimenting with methods to motivate and retain staff, overall attrition rates remain high. Hence, a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees.
Download this article to find out how:

Essential Advice for Managing Employee Personality Types: Enhancing Employee Performance and Retaining Talent To what extent does a high salary motivate and retain staff? What are the personality traits of gen Y employees and how can you get the best out of them? Strategies to cost-effectively motivate staff and nurture middle managers Download the article for free here or email us for a copy.

This complimentary article was researched and produced as part of the research process for the 2nd Annual Leadership and Talent Transformation Summit, taking place in Manila 10 - 11 March 2015.
The summit will bring together Asia's top talent and leadership experts from Accenture, Jollibee Foods Corporation, AIG Shared Services - Technology, DHL Supply Chain Philippines, Inc., Cognizant Philippines, Sykes and Schneider Electric among others to network and discuss specific challenges they are tackling in talent transformation and leadership development.
To find out more about Leadership and Talent Transformation Summit, view the brochure.
Enjoy more benefits when you register as a group. Reply to this email and find out more!

Shared Services and BPO Cebu Summit: How can Cebu's SSCs and BPOs remain competitive?

Cebu has been ranked a premium destination for shared services and business process outsourcing, emerging #8 on the Top 100 Outsourcing Destinations for 2014 list by Tholons. But like any new and exciting destination it won’t stay under the radar for long!
In this exclusive article SSON takes a look at the trends affecting the industry and how Cebu’s SSCs and BPOs need to move their services up the value chain in order to stay competitive. Click below to download for free today:

How Can Cebu’s SSCs and BPOs Remain Competitive in the Global Marketplace?Download this article to learn more about: Charting Cebu’s SSC and BPO economic boom Growing competition amongst the SSC and BPO industry The urgent need for Cebu’s SSC and BPO industry to adapt

If you want to learn more about how you can take the next big step for your shared services strategy and help your company achieve its strategic objectives then I invite you to join me at the Shared Services & BPO Cebu summit, 10 – 11 February 2015, Cebu City Marriott Hotel, Philippines.


The event features a stellar speaker line-up and will demonstrate how you can maintain a competitive edge through innovative talent management, value added services and robust cost cutting strategies.

PLUS! as a reader of The Tribune Post, you can enjoy 10% off of the conference ticket. You can register online, by emailing enquiry@iqpc.com.sg or by calling +65 6722 9388.

How can Cebu's SSCs and BPOs remain competitive?

 
Shared Services and BPO Cebu | enquiry@iqpc.com.sg | +65 6722 9388

Last chance to join Call Center Week Philippines

We’ve recently sent you exclusive call center content researched and produced from the Call Center Philippines team. I do hope you had a chance to enjoy the articles.
For more in-depth information in this area, I invite you to join me at Call Center Week Philippines 2014, taking place 2 – 4 December 2014 in Manila.
Led by top industry experts, the event will show you how to drive change through robust talent management, improved customer services and value adding call center services.
>> Download the full event agenda for more information
Our expert speaker line up includes:

• Ronald Jones, Head of APAC Customer Services Operations & Workforce, eBay
• Steve Riddel, Chief Sales Officer of Blinds.com (and the #1 rated speaker of 120 speakers, Call Center Week US!)
• Marck Viardo, Site Manager, NRG Global Solutions
• Deo Antonio Morales, Area Manager, Allphones Philippines
• Rudyard Von de Leon, Director for the Asia Regional Operations Center, The Western Union Company

With keynote sessions, on-stage panels and in-depth roundtable discussions, this is a truly interactive event. PLUS you can benefit from the expertise of this top speaker line-up as they discuss topics including:

• Creating customer experience excellence though comprehensive training and delivery strategies
• Talent engagement through creating an inspirational and suitable workplace culture
• Embracing the future of call centers with topics ranging from social media integration, to harnessing global data via data analytics, dashboards, and digital signage.

AND, as a reader of the Tribune Post, you are entitled to a 10% discount off the event registration price. Just quote the discount code "CCPH_TP" when registering.
You can register online or you can call us on +65 6722 9388 or email enquiry@iqpc.com.sg.

Enhancing employee performance and retaining talent in Philippine call centers

 To motivate and retain call center staff, managers have been experimenting with “fun” recreation & welfare initiatives like performance based competitions and company activities, however employee attrition remains worryingly high.

It’s clear a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees. But how can this be done? Download the free article below to find out:

Essential Advice for Managing Employee Personality Types Looking beyond the general Gen Y characteristics to understand each employees’ individual drivers Call center staff are notably transactional, but are financial incentives the ideal way to retain and motivate them? Questions to ask yourself about whether your generic employee motivation initiatives are working and how to adapt them

This complimentary article was researched and produced as part of the research process for Call Center Week Philippines, taking place in Manila 2 - 5 December 2014.


The forum will bring together call center leaders from Transcom, Acquire, Jetstar, DHL and Ebay among others to network and discuss specific challenges they are tackling in talent management, improving customer satisfaction and value adding call center services.
And if you have any questions regarding the article or the conference, please contact me on the details below.

P.S. The #1 rated speaker from Call Center Week in US will be flying in to Philippines to give a half day masterclass on boosting customer and employee experience. Don’t miss it!
P.P.S. Readers of Tribune Post are entitled to a 10% discount on the event price. Just quote the discount code CCPH_TP10 when registering. Email enquiry@iqpc.com.sg now.