Asia BPO Summit: Excellence in Solidarity

On March 18, 2015 from 9AM to 4PM at Marriot Hotel Manila, Asia BPO Summit will feature high-profile industry leaders working together to display Southeast Asia as the premier destination of shared services and offshore outsourcing for global and regional organizations. Prabhakar Bisen of Cognizant will describe how he oversees global insurance services for his huge organization, while functioning as Country Head for fast growing operations in Philippines at the same time. Roy Wynes will describe how he manages dispersed operations in China, Philippines, India, Singapore and Australia for ADP, the world’s largest provider of payroll and HR outsourcing services. Jibin Arjunan of Wipro will demonstrate how the many locations of his vast region of Asia Pacific and Japan work together to provide high value outsourced services to many of the world’s greatest companies. Marcel Greutmann, regional General Manager of Services Integration for IBM, will tell another compelling story of regional and global integration. Previously, he set up and ran delivery centers across China to provide Application Development, System Integration and Management Services. Dan Reyes, the new Chairman of IBPAP and prominent industry pioneer, will give a captivating overview of the opportunities and risks facing the industry in Philippines as well as his company, Genpact. As well, Michael Warren from MDEC of Malaysia will give a similar update on his country’s growing success and how it compliments other countries such as Philippines.  Confirm your attendance and payment on the Official Event Website at www.asia-ceo.org (Visa, M/C, Amex, Paypal accepted). The price of admission is Php5,000 (about US$120) and includes elegant lunch and hors d'oeuvres -- Php5,500 if paid at the event. Download the Event Program HERE: The complete list of high-profile Presenters for Asia BPO Summit include (in order of appearance): Dan Reyes Chairman IT & Business Process Association Philippines (IBPAP) PRESENTER: Dan is Country Manager of Genpact’s large operations in Philippines and considered one of the founders of the BPO and shared services industries in the country. Prabhakar Bisen Global Head of Insurance BPS and Country Head Philippines Cognizant PRESENTER: Prabhakar is the Head of Global Delivery for Insurance BPS, as well as responsible in managing the fast growing Cognizant Global Delivery Centers in the Philippines. Joey Gurango Chief Executive Officer Gurango Software PRESENTER: Joey oversees a regional software organization that was the first Microsoft Gold Certified Partner in Asia Pacific. He is also a pioneer developer of Microsoft Excel and former President of the Philippine Software Industry Association (PSIA). Pushkar Misra Chief Executive Officer Hinduja Global Solutions PRESENTER: Pushkar has been with HGS for 14 years and leads the company’s fast growing operations in Philippines. Michael Warren Vice President Multimedia Development Corporation (MDeC) PRESENTER: Michael is former Asia regional CEO of a number of companies including: LogicaCMG, DataOne Asia, Getronics, among others. He is today Vice President at the Malaysian Multimedia Development Corporation (MDeC), the caretakers of the Malaysian Multimedia Super Corridor (MSC). Joni Ferrier Value Advisor Expert, HR Line of Business SAP – SuccessFactors PRESENTER: Joni leads the Southeast Asia region for SAP-SuccessFactors HR Value Engineering team and is a recognized expert in HR transformation and business process re-engineering. Roy Wynes Senior Director for Regional Operations GlobalView and Best of Breed ADP (Philippines) PRESENTER: Implementation Director for the region. His achievements include setting up the Implementation Consulting teams in Singapore, China and the Philippines while continuing to manage the teams in Australia and India. Jibin Arjunan Geographic Head – Asia Pacific and Japan Wipro BPS PRESENTER: Jibin oversees Business Process Services (BPS) for Wipro in the Asia Pacific and Japan regions, and functions as the Country Head of Philippines where he is based. He previously spent many years based in Shanghai and overseeing the company operations in Greater China, Japan and Korea. Marcel Greutmann General Manager, Services Integration Hub East IBM PRESENTER: Currently he leads the Services Hub headquartered in Singapore which consolidates three of IBM’s largest delivery centers in China, India and the Philippines. Previously, he led the Global Services Delivery Organization in China for five years and built delivery centers throughout China to provide Application Development, System Integration and Management Services for large global clients. Suneet Puri Head of Business Process Services, Asia Pacific Tata Consultancy Services (TCS) PRESENTER: Based in Singapore, Suneet has over 12 years experience in the Business Process Services industry building and overseeing large operations throughout Asia. Julio Endara Managing Director Volenday PANELIST Tom Grealy President Grealy Consulting PANELIST Monchito Ibrahim Commissioner Commission on Information and Communications Technology (CICT) PANELIST Darcy Lalonde CEO SHORE Solutions PANELIST Rienzi Ramirez President and Country Manager 247 Inc PANELIST Jeff Uthoff Chief Executive Officer OrangeGorilla PANELIST Mark Woolfrey Managing Director ANZ Global Services & Operations (Manila) PANELIST

Solving The Philippines' Talent and Leadership Shortage

The booming Philippines IT-BPO industry is plagued by high rates of employee attrition, often leading companies to promote employees due to lack of choice rather than because they are either suitable or fully ready for the role. Whilst companies have been experimenting with methods to motivate and retain staff, overall attrition rates remain high. Hence, a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees.
Download this article to find out how:

Essential Advice for Managing Employee Personality Types: Enhancing Employee Performance and Retaining Talent To what extent does a high salary motivate and retain staff? What are the personality traits of gen Y employees and how can you get the best out of them? Strategies to cost-effectively motivate staff and nurture middle managers Download the article for free here or email us for a copy.

This complimentary article was researched and produced as part of the research process for the 2nd Annual Leadership and Talent Transformation Summit, taking place in Manila 10 - 11 March 2015.
The summit will bring together Asia's top talent and leadership experts from Accenture, Jollibee Foods Corporation, AIG Shared Services - Technology, DHL Supply Chain Philippines, Inc., Cognizant Philippines, Sykes and Schneider Electric among others to network and discuss specific challenges they are tackling in talent transformation and leadership development.
To find out more about Leadership and Talent Transformation Summit, view the brochure.
Enjoy more benefits when you register as a group. Reply to this email and find out more!

Shared Services and BPO Cebu Summit: How can Cebu's SSCs and BPOs remain competitive?

Cebu has been ranked a premium destination for shared services and business process outsourcing, emerging #8 on the Top 100 Outsourcing Destinations for 2014 list by Tholons. But like any new and exciting destination it won’t stay under the radar for long!
In this exclusive article SSON takes a look at the trends affecting the industry and how Cebu’s SSCs and BPOs need to move their services up the value chain in order to stay competitive. Click below to download for free today:

How Can Cebu’s SSCs and BPOs Remain Competitive in the Global Marketplace?Download this article to learn more about: Charting Cebu’s SSC and BPO economic boom Growing competition amongst the SSC and BPO industry The urgent need for Cebu’s SSC and BPO industry to adapt

If you want to learn more about how you can take the next big step for your shared services strategy and help your company achieve its strategic objectives then I invite you to join me at the Shared Services & BPO Cebu summit, 10 – 11 February 2015, Cebu City Marriott Hotel, Philippines.


The event features a stellar speaker line-up and will demonstrate how you can maintain a competitive edge through innovative talent management, value added services and robust cost cutting strategies.

PLUS! as a reader of The Tribune Post, you can enjoy 10% off of the conference ticket. You can register online, by emailing enquiry@iqpc.com.sg or by calling +65 6722 9388.

How can Cebu's SSCs and BPOs remain competitive?

 
Shared Services and BPO Cebu | enquiry@iqpc.com.sg | +65 6722 9388

Last chance to join Call Center Week Philippines

We’ve recently sent you exclusive call center content researched and produced from the Call Center Philippines team. I do hope you had a chance to enjoy the articles.
For more in-depth information in this area, I invite you to join me at Call Center Week Philippines 2014, taking place 2 – 4 December 2014 in Manila.
Led by top industry experts, the event will show you how to drive change through robust talent management, improved customer services and value adding call center services.
>> Download the full event agenda for more information
Our expert speaker line up includes:

• Ronald Jones, Head of APAC Customer Services Operations & Workforce, eBay
• Steve Riddel, Chief Sales Officer of Blinds.com (and the #1 rated speaker of 120 speakers, Call Center Week US!)
• Marck Viardo, Site Manager, NRG Global Solutions
• Deo Antonio Morales, Area Manager, Allphones Philippines
• Rudyard Von de Leon, Director for the Asia Regional Operations Center, The Western Union Company

With keynote sessions, on-stage panels and in-depth roundtable discussions, this is a truly interactive event. PLUS you can benefit from the expertise of this top speaker line-up as they discuss topics including:

• Creating customer experience excellence though comprehensive training and delivery strategies
• Talent engagement through creating an inspirational and suitable workplace culture
• Embracing the future of call centers with topics ranging from social media integration, to harnessing global data via data analytics, dashboards, and digital signage.

AND, as a reader of the Tribune Post, you are entitled to a 10% discount off the event registration price. Just quote the discount code "CCPH_TP" when registering.
You can register online or you can call us on +65 6722 9388 or email enquiry@iqpc.com.sg.

Enhancing employee performance and retaining talent in Philippine call centers

 To motivate and retain call center staff, managers have been experimenting with “fun” recreation & welfare initiatives like performance based competitions and company activities, however employee attrition remains worryingly high.

It’s clear a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees. But how can this be done? Download the free article below to find out:

Essential Advice for Managing Employee Personality Types Looking beyond the general Gen Y characteristics to understand each employees’ individual drivers Call center staff are notably transactional, but are financial incentives the ideal way to retain and motivate them? Questions to ask yourself about whether your generic employee motivation initiatives are working and how to adapt them

This complimentary article was researched and produced as part of the research process for Call Center Week Philippines, taking place in Manila 2 - 5 December 2014.


The forum will bring together call center leaders from Transcom, Acquire, Jetstar, DHL and Ebay among others to network and discuss specific challenges they are tackling in talent management, improving customer satisfaction and value adding call center services.
And if you have any questions regarding the article or the conference, please contact me on the details below.

P.S. The #1 rated speaker from Call Center Week in US will be flying in to Philippines to give a half day masterclass on boosting customer and employee experience. Don’t miss it!
P.P.S. Readers of Tribune Post are entitled to a 10% discount on the event price. Just quote the discount code CCPH_TP10 when registering. Email enquiry@iqpc.com.sg now.

Call Center Week US Comes to the Philippines!

Low labour costs and excellent English language skills mean that the Philippines has some of the largest contact centers globally and is still growing. The Philippines expects to boost its revenues from call centers to nearly US$15 billion by 2016!

Following the runaway success of Call Center Week in the US and market demand for a regional event in the Philippines, we are proud to launch Call Centers Philippines. This exclusive event will help you redefine customer experience, manage and retain the best talent, and get to grips with the latest technological innovations revolutionising call centers in the Philippines. In short, you will learn how to make your call centers more profitable!

2014 HIGHLIGHTS:

• As the Philippines is the BPO hub of Asia, we are bringing the largest Call Center conference in the world to you - Call Center Week!
• Topics will include both call center and contact center topics and surround the transformational journey of the Philippines. With so many new contact centers, this is the place to learn!
• 3 Unmissable Workshops: Take your call center to the next level with 3 workshops designed to give you with a blueprint to improve your business.
• Unmissable networking opportunities: like Call Center Week, this event is designed to get you chatting and peer-learning from end-user delegates is one of the most important benefits of attendance
• Technological Transformation: Learn everything you need to know about the latest technological revolutions to make your call center more profitable

PLUS! Interactive learning at expert-led workshops

• Workshop 1: Raising the Management Performance Bar:
  5 Steps for Rapid Leadership Development of High Potentials, Supervisors and Middle Managers in a Philippine Contact Center
• Workshop 2:Training Staff on Customer Satisfaction:
  Formulating an In-Depth Training Programme to Re-Align Your Employees Motivations to the Need of Your Customer
• Workshop 3: Cutting Cost Per Contact:
  Discover Where You Can Reduce Costs and Improve Quality in Your Contact Center Process

Attendees list for Shared Services and BPO Philippines is now ready!

 In two weeks time (18 -19 August), shared services and BPO experts will gather in Manila, Philippines will discuss how you can overcome key challenges; spotting and growing new leaders, maintaining cost arbitrage and ensuring robust governance and control and stay strong on the path to SSO excellence at the 5th Annual Shared Services and BPO in the Philippines.
Presenting the Big Idea Keynote – Jonathan Yabut, Season 1 Winner of The Apprentice Asia & Chief of Staff at AirAsia. Jonathan will be sharing his insight on how to spot rising stars and inspire and retain young leaders.
Here are some of the leading companies that you can meet the 5th Annual Shared Services and BPO in the Philippines. Request for the full list here

ACCA Global Accenture Philippines AIG Shared Services Philippines American Chamber of Commerce of the Philippines Inc ANZ Global Services and Operations Manila Inc Asurion B&M Global Services Manila, Inc. Bayer BP Business Service Centre Asia Sdn Bhd Business Process Outsourcing International Inc. CBENSOL Celcom Axiata Berhad Chevron

HRMall Inc Ingram Micro Philippines Integris Offshore Business Solutions Johnson & Johnson Philippines KGL Investment Company Asia - ROHQ KPMG Philippines Lafarge Cement Services Phillipines Inc Lexmark RND Corporation Macquarie Offshore Services Pty Ltd -Philippines Maersk Global Service Centre (Pune) Pvt Manulife Business Processing Services Maxim Integrated

QBE Insurance (Philippines), Inc. ReadSoft Asia Sdn Bhd S. C. Johnson Philippines Safeway Philtech Inc. SAP Philippines, Inc. Shell Shared Services Asia B.V. SHORE Solutions Taking You Forward Inc TAO Corporation TeleDevelopment Call Center & BPO Support Services Teleperformance The Thomson Reuters Philippines Inc The World Bank Group and Asian Development Bank

For full details of our conference program, view the latest agenda!
It’s not too late; reserve your place today!
Simply complete your details in the form below and send it to enquiry@ssonetwork.com for a quick an easy registration. Or you can book online at www.ssophilippines.com

 
If you would like to join us, please complete your details in the form below so we can register you.

Conference:	The 5th Annual Shared Services and BPO in the Philippines
Date / Location:	18 -19 August 2014 / World Makati Hotel, Makati City, Manila, Philippines
Name:	Full Name
Job Title:	Job Title
Organisation:	Organisation Name
Email Address:	Email Address
Mode of Payment:	Cheque* or Bank Draft* / Telegraphic Transfer* / Credit Card Credit Card Information Name: Card No: Expiry Date: Type: Visa, MasterCard, Amex *Please note that registrations without credit card payment will incur a processing fee of USD 99 per registration

If you are unable to attend, kindly forward this onto a colleague who may be able to attend this conference.