For more in-depth information in this area, I invite you to join me at Call Center Week Philippines 2014, taking place 2 – 4 December 2014 in Manila.
Led by top industry experts, the event will show you how to drive change through robust talent management, improved customer services and value adding call center services.
>> Download the full event agenda for more information
Our expert speaker line up includes:
- Ronald Jones, Head of APAC Customer Services Operations & Workforce, eBay
- Steve Riddel, Chief Sales Officer of Blinds.com (and the #1 rated speaker of 120 speakers, Call Center Week US!)
- Marck Viardo, Site Manager, NRG Global Solutions
- Deo Antonio Morales, Area Manager, Allphones Philippines
- Rudyard Von de Leon, Director for the Asia Regional Operations Center, The Western Union Company
- Creating customer experience excellence though comprehensive training and delivery strategies
- Talent engagement through creating an inspirational and suitable workplace culture
- Embracing the future of call centers with topics ranging from social media integration, to harnessing global data via data analytics, dashboards, and digital signage.
You can register online or you can call us on +65 6722 9388 or email email@example.com.