To motivate and retain call center staff, managers have been experimenting with “fun” recreation & welfare initiatives like performance based competitions and company activities, however employee attrition remains worryingly high.It’s clear a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees. But how can this be done? Download the free article below to find out:
This complimentary article was researched and produced as part of the research process for Call Center Week Philippines, taking place in Manila 2 - 5 December 2014.
The forum will bring together call center leaders from Transcom, Acquire, Jetstar, DHL and Ebay among others to network and discuss specific challenges they are tackling in talent management, improving customer satisfaction and value adding call center services.
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