Wednesday, October 8, 2014

Enhancing employee performance and retaining talent in Philippine call centers

 To motivate and retain call center staff, managers have been experimenting with “fun” recreation & welfare initiatives like performance based competitions and company activities, however employee attrition remains worryingly high.
It’s clear a more nuanced approach is needed, one that adapts generic people management initiatives according to the specific personalities of your employees. But how can this be done? Download the free article below to find out:

  • Looking beyond the general Gen Y characteristics to understand each employees’ individual drivers
  • Call center staff are notably transactional, but are financial incentives the ideal way to retain and motivate them?
  • Questions to ask yourself about whether your generic employee motivation initiatives are working and how to adapt them

This complimentary article was researched and produced as part of the research process for Call Center Week Philippines, taking place in Manila 2 - 5 December 2014.

The forum will bring together call center leaders from Transcom, Acquire, Jetstar, DHL and Ebay among others to network and discuss specific challenges they are tackling in talent management, improving customer satisfaction and value adding call center services.
And if you have any questions regarding the article or the conference, please contact me on the details below.

P.S. The #1 rated speaker from Call Center Week in US will be flying in to Philippines to give a half day masterclass on boosting customer and employee experience. Don’t miss it!
P.P.S. Readers of Tribune Post are entitled to a 10% discount on the event price. Just quote the discount code CCPH_TP10 when registering. Email now.

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