Tuesday, September 23, 2014

Call Center Week US Comes to the Philippines!

Low labour costs and excellent English language skills mean that the Philippines has some of the largest contact centers globally and is still growing. The Philippines expects to boost its revenues from call centers to nearly US$15 billion by 2016!

Following the runaway success of Call Center Week in the US and market demand for a regional event in the Philippines, we are proud to launch Call Centers Philippines. This exclusive event will help you redefine customer experience, manage and retain the best talent, and get to grips with the latest technological innovations revolutionising call centers in the Philippines. In short, you will learn how to make your call centers more profitable!


  • As the Philippines is the BPO hub of Asia, we are bringing the largest Call Center conference in the world to you - Call Center Week!
  • Topics will include both call center and contact center topics and surround the transformational journey of the Philippines. With so many new contact centers, this is the place to learn!
  • 3 Unmissable Workshops: Take your call center to the next level with 3 workshops designed to give you with a blueprint to improve your business.
  • Unmissable networking opportunities: like Call Center Week, this event is designed to get you chatting and peer-learning from end-user delegates is one of the most important benefits of attendance
  • Technological Transformation: Learn everything you need to know about the latest technological revolutions to make your call center more profitable

PLUS! Interactive learning at expert-led workshops

  • Workshop 1: Raising the Management Performance Bar:
    5 Steps for Rapid Leadership Development of High Potentials, Supervisors and Middle Managers in a Philippine Contact Center
  • Workshop 2:Training Staff on Customer Satisfaction:
    Formulating an In-Depth Training Programme to Re-Align Your Employees Motivations to the Need of Your Customer
  • Workshop 3: Cutting Cost Per Contact:
    Discover Where You Can Reduce Costs and Improve Quality in Your Contact Center Process

Wednesday, September 3, 2014

Peoples Management Association of the Philippines: Running with the Tigers by Annie Bahwani

Just recently, The Peoples Management Association of the Philippines (PMAP) celebrated the 599th General  Membership Meeting at Raffles Hotel in Makati, Philippines with notable guests and speakers and in front line was the empowered representative from Camarines Sur, Congresswoman Leni Gerona Robredo who discussed "The Modern Day Pinoy Hero: Celebrating Journeys of Success."

PMAP incumbent President Atty. Josephus B. Jimenez during the Press Conference discussed also the readiness of the Philippines with respect to the upcoming ASEAN Integration this 2015 and some issues the Philippines are facing in terms of foreign investors. Some issues includes the countries Inadequate Infrastructures, Government or some agencies corruption, Government bureaucracy and Tax regulation among others. Jimenez also mentioned that as a Filipino or as an individual, we are ready for the ASEAn Integration.

According to Ms. Luz Co- Laguitao, the PMAP Vice President and Annual Conference Chair, the way to go is to be an Entrepreneur and if a team member, everyone needs to remove the box or not just think that there is no box but go out from the box to be ahead of the competition. 

Discussed also during the Press Conference was the Bill that Senator Pia Cayetano is pushing and Mr. Rene M. Gener, the PMAP Executive Director reiterated that they are supporting this Bill. 
Senator Pia S. Cayetano wants an end to what she considers an emerging type of discrimination in the labor front - discrimination in employment based on a person's age - as the ranks of the jobless continue to swell while young college graduates are added to the workforce every year.

Cayetano's Senate Bill No. (SBN) 29 seeks to eliminate age discrimination in employment by prohibiting and penalizing any employer, labor contractor or labor organization that will discriminate against any individual on the basis of his or her age.

During the main event from the 599th General Membership Meeting,  3 Notable Pinoys namely Mr. Marlon Stockinger (Junior Racer, Lotus F1 Team), Ms. Bea Rose Santiago ( 2013 Miss International) and Mr. Reuben Laurente (World Class Entertainer) shared their insights on how to achieve success and at the same time bringing a good name for the country. 

PMAP is inviting everyone for the biggest gathering of HR practitioners and people managers in the country on September 17-19, 2014 at Waterfront Hotel, Lahug, Cebu City.

The People Management Association of the Philippines (PMAP) is strictly a professional, non-stock, not-for-profit organization of over 1,800 member companies and individual management executives engaged or interested in Human Resource Management (HRM) and Industrial Relations (IR) work. Founded more than 56 years ago, PMAP continue the tradition of its forefathers in advancing the profession, the science, and the art of Human Resource Management. As a professional association, PMAP helps institutions mold an enlightened, competent, socially responsible, and influential sector of people managers who can effectively participate in nation-building. PMAP also helps its members become more effective on the job by teaching the human aspect of management via numerous career development forums and training programs.

 Peoples Management Association of the Philippines: Running with the Tigers by Annie Bahwani