Showing posts with label Human Resources. Show all posts
Showing posts with label Human Resources. Show all posts

Monday, July 13, 2015

Are you Happy at work? Learn from The 5th Happy at Work Conference on July 28, 2015 at SMX Aura, Taguig, Philippines



According to Statistics, employees are more engaged if they are happy at work and that's why more organizations are focusing on how the different department in the company can be more relaxing, satisfying and suitable to everyone whether it's about the salary, benefits or facility especially right now that millennials is playing a big part in the organization and will be the powerful source of manpower and can command because of the demand. 

A 2013 Gallup study, which reported data from more than 180 million people, found that just 13% of us consider ourselves to be “happily engaged at work.” Those who do rate themselves as happy are 36% more motivated, six times more energized, and twice as productive as their unhappy counterparts.
The good news is that just 50% of happiness is influenced by genetics while the rest is up to you. Meaning, we can choose whether to be happy at work or not anyway, happiness depends on the person, it's a state of mind. You have a choice to be happy and well, it depends on the mindset of the individual. 
When it comes to making yourself happy, you need to learn what works for you. Once you discover this, everything else tends to fall into place. And making yourself happy doesn’t just improve your performance; it’s also good for your health which is actually everyone's goal, to stay healthy especially in the Philippines where negative news from politics or traffic is actually, we don't have any control. 

From the forum attended by a Filipino renowned economist, some of the Sunrise industries for 2016 are as follows; Health, Education, Telecommunication and Business Process Outsourcing which came to a question, Are some industries destined to have a happy workforce, while others will be left with sullen workers who are unhappy with their career prospects? One possible answer to the question comes from research conducted by TINYpulse, whose 2015 Best Industry Ranking Report reveals some interesting insights into the happiest (and unhappiest) industries around which now, can give us a chance to think what industry is right now just for our career but for our health. 
The TINYpulse report surveyed more than 30,000 employees from more than 500 companies on their overall job satisfaction, coming up with the top 5 industries to work with;
1. Construction and Facilities Services
2. Consumer Products and Services
3. Technology and Software
4. Telecom, Energy and Utilities
5. Healthcare, Pharmaceuticals and Biotech 



For the companies in the Philippines, to understand more about their employees and for the employees to understand more about their existing careers and the industries fit to your skills, Salt & Light Ventures once again will have “The 5th Happy at Work Conference”, happening from 9:00 am to 5:00 pm on July 28, 2015 at SMX Convention Center Aura, focuses on building an organizational culture that lasts — and it is one that is founded on character!

The conference will feature Dr. Ron Jenson in a session entitled “Laying the Foundation: Why Character Counts in Culture Building.” Dr. Jenson is the co-founder and chairman of Future Achievement International, the first character-based human capital solutions provider, and is known worldwide as America’s Life Coach and author of the bestselling book Achieving Authentic Success® and Make a Life, Not Just a Living.

Meanwhile, Janet Webster, chairman of Investors in People (UK) Philippines, an organization that helps companies focus their people management strategies on their business priorities, and an accredited Thinking Environment facilitator and Time to Think coach, will share with the audience the different factors that need to be considered in “Designing A High-Performing Organization.”

Leaders, decision-makers, and culture changers committed to championing organizational culture will discover the following when they join the conference: the challenges of creating a high-performing organization; a proven framework that can help organizations outperform competition; where an organization stands in comparison to global people management standards and strategies; expert advice on aligning people development plans to business strategies; how a personal leadership model can help create self-governing and high-performing people; and the benefits of having character as an organization’s foundation in building a winning culture.



More Photos during the Press Conference Event at Discovery Suites, Ortigas, Pasig City 






The 5th Happy at Work Conference: BUILDING A CULTURE OF CHARACTER is presented by Salt & Light Ventures, a division of Breakthrough Leadership Management Consultancy, Inc., and the Philippine Daily Inquirer. For reservations, call Juliet at (02) 813-2703/32, text 0922-898-0044, or email inquiry@saltandlight.ph. Visit www.saltandlight.asia/happyatwork for more details.

Tuesday, September 23, 2014

Call Center Week US Comes to the Philippines!

Low labour costs and excellent English language skills mean that the Philippines has some of the largest contact centers globally and is still growing. The Philippines expects to boost its revenues from call centers to nearly US$15 billion by 2016!

Following the runaway success of Call Center Week in the US and market demand for a regional event in the Philippines, we are proud to launch Call Centers Philippines. This exclusive event will help you redefine customer experience, manage and retain the best talent, and get to grips with the latest technological innovations revolutionising call centers in the Philippines. In short, you will learn how to make your call centers more profitable!



2014 HIGHLIGHTS:

  • As the Philippines is the BPO hub of Asia, we are bringing the largest Call Center conference in the world to you - Call Center Week!
  • Topics will include both call center and contact center topics and surround the transformational journey of the Philippines. With so many new contact centers, this is the place to learn!
  • 3 Unmissable Workshops: Take your call center to the next level with 3 workshops designed to give you with a blueprint to improve your business.
  • Unmissable networking opportunities: like Call Center Week, this event is designed to get you chatting and peer-learning from end-user delegates is one of the most important benefits of attendance
  • Technological Transformation: Learn everything you need to know about the latest technological revolutions to make your call center more profitable

PLUS! Interactive learning at expert-led workshops

  • Workshop 1: Raising the Management Performance Bar:
    5 Steps for Rapid Leadership Development of High Potentials, Supervisors and Middle Managers in a Philippine Contact Center
  • Workshop 2:Training Staff on Customer Satisfaction:
    Formulating an In-Depth Training Programme to Re-Align Your Employees Motivations to the Need of Your Customer
  • Workshop 3: Cutting Cost Per Contact:
    Discover Where You Can Reduce Costs and Improve Quality in Your Contact Center Process

Wednesday, April 30, 2014

Investors In People: How to achieve success in a workplace & in life by Annie Bahwani


On April 28, 2014 at 1:00pm to 5:00pm, Henry Sy, Sr. Auditorium in St. Luke's Medical Center, Global City, Taguig, Investors In People (IiP) Philippines hosted the "Secrets to Achieving..International Good Practices in People Management" forum & awarding of Standard Award for Accreditation. 

I'm thankful with our friend Richard Mamuach for inviting me to this wonderful event. I
love to learn & empower myself more and the speakers surely didn't fail me. 

Under the Chairperson of IiP Janet Webster Watson, to become successful, one must do the Planning, Doing & Reviewing which as for me it's like being prepared all the time, walk the talk then learn from it. 

The best talk I would say came from Filipinos; CEO & President of St. Luke's Hospital Dr. Edgardo Cortez & Patricia Whyte of Q2 HR Solutions, Inc. According to Dr. Cortez,"Courage, Focus & Dedication" are the three things that team members under his leadership are what empowered the team. From him, the culture is not an event but a process & if the culture of the company is great, people are great too. I would like to agree with him, people are the ones giving the company reputation & stability. At that moment, can't help but to compare the different companies Ive been because of culture & I would say, Dr. Cortez is right. 

Under Patricia White. I love her story about Q2 HR Solutions, Inc. Her company she built with his husband who died and left her with three beautiful children when they are in the middle of success. She mentioned that, success is about hiring the right people. She acknowledge her Chief Operating Officer who was just a newly graduate student when first joined Q2 but with the right training & mentoring, now in the ladder of success. Wow! A good room for improvement at Q2. I would say, honor & be grateful for those people who are with you from then when there's still no stability but still around. I love what she's doing for her management. A filipina married to a foreigner but now a widow & still empowered. 

Lastly, my fave speaker is no other than the President of Lyceum of the Philippines Peter Laurel. He discussed the importance of Key Performance Indicators or KPI that could result in continuous improvement of the team members & his school. I'm aware about Lyceum since we have one in Laguna. I must say that schools come and go but this one is like mushroom, a lot of branches around the Philippines. With Mr. Laurel undergrad from London & MBA under Asian Institute of Management, he must be doing well. 

Some things I learned & just confirmed that I am in the right track;
1. Be Grateful
2. Have Passion
3. Corporate is Beting profitability. Get people with purpose not because of salary.
4. There must be clarity in direction. 
5. Innovate
6. Collaboration is the key
7. A person must have tenacity, perseverance & courage.
8. Be professional- As for me for Dios por santo, stop laughing out loud specially if you are in the same room with your country manager. 
9.  See small things in life

Overall, my time well spent & from the looks of my article, I learned. Cheers!!